KCS - Why Does FactBox Keep Auto-Creating Time Entries in Clio?

Objective:

  • FactBox creates new Time Entries

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

With the Clio integration, opening and working on a Case in FactBox will automatically start a timer for that user and Matter in Clio. When you close the Case, the timer automatically stops for that Matter in Clio. When you move to another Case in FactBox, the Clio timer will stop for the previous Matter and start for the new Matter.

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