Why can't I sort Documents in Clio?

Objective:

  • How do I change the order of items listed on the Documents page?
  • Why can't I click the column headers in Documents anymore?

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

We temporarily suspended the ability for Clio users to sort the results of Documents pages by the "Matters", "Category", and "Received Date" columns due to a higher than normal volume of requests.

We make every effort to avoid temporarily turning features off for operational purposes such as maintenance and upgrades, but in rare instances these types of suspensions may be within operating hours for customers. We know that our customers rely on all parts of our platform, and we intend to implement a solution as soon as possible. Thank you for your patience.

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