Objective:

When I upload documents to a 3rd party document system I can't find it.
Why are my Dropbox folders not showing in Clio?
Why are my Google Drive folders not showing in Clio?
Why are my Box folders not showing in Clio?
Why are my OneDrive folders not showing in Clio?

Environment:

Clio Manage
Box/Dropbox/Google Drive/Microsoft OneDrive

Additional Information:

n/a

Answer:

In Clio, go to a Matter's Documents subtab
Upload a document with a unique name to Box/Dropbox/Google Drive/Microsoft OneDrive
In that document service search for the uploaded document by name

If the document appears in the search, your Clio account is set up with the correct document service.

If the document cannot be found, it's possible that it may have been uploaded to another user's Box/Dropbox/Google Drive/Microsoft OneDrive account. To resolve this:

Disconnect your 3rd party integration from Clio
Go to the web version of your 3rd party integration and log out
Reconnect your 3rd party document integration with Clio