KCS - Why Does OneDrive Default To The Wrong Account?

Objective:

  • Linking another Microsoft OneDrive Account
  • Configuring a different OneDrive Account other than the one that is defaulted

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

Microsoft OneDrive is logged in at the browser level; because you are still signed into another OneDrive account within that browser, when you go to link in Clio, it will continue to automatically connect to the OneDrive account you're signed in with. In order to link Clio to the right OneDrive Account, try logging in to the appropriate OneDrive Account via Incognito Mode in Chrome (or Private Mode in Safari) and repeat the process again in Clio to link OneDrive. 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality