Issue:
- Unable to add a dollar amount discount to completely discount some line items with specific Rate and Duration amounts
Environment:
- Clio Web App
Additional Information:
- Sometimes, an error will appear when discounting line items with a certain duration and rate for the full amount. The error message is "Error: A quantity, rate, or discount has been applied producing a negative row total."
- If you try to save the invoice after the discount, an error "Error: Unable to save changes. A quantity, rate, or discount has been applied producing a negative row total." will appear
- These line items will not be able to be discounted for their full amounts, and instead will need to have a 100% discount applied instead.
Cause:
Some numbers cause rounding issues internally
Workaround:
- Apply a 100% percentage discount