KCS - Why Can I Not Access My AlphaDrive On My Computer

Objective:

  • AlphaDrive Has Question Mark Beside Icon

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

In this case, AlphaDrive is interacting with your Desktop, and not Clio. Which means we have limited visibility into what is causing this. We do our best to assist with any issues regarding AlphaDrive. However, for more complex issues, it is often times better to contact the AlphaDrive themselves

If you would like to contact AlphaDrive, here is there support number: (402) 401-7568

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