Objective:
- To understand why, when recording one instance of a payment, multiple instances of smaller values appear as well in the Payments tab.
- To understand how interest payments appear in the Payments tab
Environment:
- Clio Web App
Additional Information:
Deleting one payment instance will delete all the payments appearing in the tab.
Answer:
This usually happens because of interest applied to an invoice that hasn't been paid yet. Each interest charge will appear as a separate payment. If there are multiple interest charges, recording a Payment will show the accrued total including interest in the total open balance.
Refer to How to Remove Interest from an Invoice for removal steps.