Trust Listing Balance Summary in CSV and Web/PDF Do Not Match

Issue:

• Trust Listing Report shows two different totals

Environment:

• Clio Manage

Additional Information:

• n/a

Cause:

• Note: In September 2018, the Trust Listing Report was updated to show trust funds which weren't assigned to a specific client. They are displayed on the report, grouped under "unlinked".
• The CSV of the Trust Listing Report shows transactions associated to a Client (only), where the PDF and web version shows all transactions associated to the Matter.

Resolution:

1. Go to each Matter for the affected Client
2. Look for transactions associated to the Matter, but not associated to a Client (the Client field will be empty)
3. Edit that transaction, and re-associate the Client
4. Run the Trust Listing Report again