This article may be out of date!
Visit the New Knowledge Center

Why Can't the Other Users See My Matters?

Issue:

  • I can't see a list of my Matters 
  • Matters are missing
  • Matters are not showing
  • The main matters page does not show all of my Matter
  • I have created a Matter and the other Users cannot see it
  • How do I change a Matter so my colleagues can view it?

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

The Matter(s) may have different permission or it could have been deleted.

Resolution:

  1. Check the Matter Permissions (is this Matter only set for a particular User or Group at the firm?) 
  2. Check the Firm Feed to see if the Matter(s) has been created or deleted
  3. Check the Recovery Bin

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality