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Why Are Some Time Entries Missing When Generating a New Bill?

Objective:

  • Why can't I see some time entries when generating a new bill?
  • Where are my missing time entries on my new invoice?
  • How come I can't find some time entries on my newly generated bill?

Environment:

  • Clio Manage

Additional Information:

For steps on how to delete then regenerate a Bill, check out the articles below:

How to Delete a Bill

How to Generate a Bill

Answer:

1. Check to ensure there are no Bills in Draft state with those missing time entries. If so, delete draft and the entries will populate when generating a new invoice.

2. Ensure that all hourly Time Entires have a duration. Hourly Time Entires that only have a Rate and do not have a Duration will not be pulled on to a Bill.

3. Ensure that these entries are not Non-Billable as those do not ever show up on Bills

If you are still experiencing problems, please contact Support at 1-888-858-2546 ext 2. 

 

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