Issue:
- Receiving error message when converting Document from Template from a Word file to a GoogleDocs file
Environment:
- Clio Web App
Additional Information:
n/a
Cause:
- This is a Google related issue, however, there are a few troubleshooting steps that can be taken to convert the file in GoogleDrive
Resolution:
- Open Document in Word and Save the file. Re-upload file to GoogleDrive and convert.
or
- Download the Document from Template in Clio as a PDF document, upload to GoogleDrive and cover the file