Objective:
- To determine why the interest charges appear on Invoices even after removing it from a Bill.
- To determine why changing the Payment Profile doesn't result in the interest staying removed.
Environment:
- Clio Manage
Additional Information:
Clio recalculates interest charges at 12AM PST.
Answer:
You will need to void and re-generate the Bill to reflect the newly applied Payment Profile. If you do not re-generate the Bill, the interest will keep coming back the next day.