Why Does Interest Come Back After I Deleted it From a Bill?

December 07, 2020 20:41

Objective:

To determine why the interest charges appear on Invoices even after removing it from a Bill.
To determine why changing the Payment Profile doesn't result in the interest staying removed.

Environment:

Clio Manage

Additional Information:

Clio recalculates interest charges at 12AM PST.

Answer:

You will need to void and re-generate the Bill to reflect the newly applied Payment Profile. If you do not re-generate the Bill, the interest will keep coming back the next day.