I have Administrator/Billing Permissions but I Cannot View Financial Metrics in My Matters

Issue:

• Cannot see Total Time and Total Expense Financial metrics in Matter Dashboard

Environment:

• Clio Web App

Additional Information:

n/a

Cause:

The Billing Rate Visibility settings in your User Account may be set to "None".

Resolution:

1. Go to Settings
2. Click on Manage Users
3. Select Edit beneath the affected Users name
4. Scroll down to Billing Rate Visibility and change the selection to 'All'