Objective:

• Understand how the contact sync works
• Avoid duplicate contacts
• Ensure all of my contacts sync over to Clio or Google

Environment:

• Clio Manage
• Google Suite

Additional Information:

If the contact does not have an email address in both Clio and Google a new contact will be created as it doesn't meet the requirements for the contacts to be merged. 

Answer:

When running the Google contact sync, if a contact has the same name and email address as a contact already in the other program. Instead of creating a duplicate contact, the sync will merge the two contacts together, adding any other information that exists on either program.