Why am I seeing the error message "This Site Can't Be Reached" when I try to log in?

Objective:

  • Trying to log into Clio
  • The login page is not loading
  • Chrome
  • Internet Explorer

Environment:

  • Clio Web App

Additional Information:

For further information, please see the following:

Site_Can_t_Be_Reached.pngCan_t_Reach_This_Page.png

Answer:

  1. Make sure to clear the cache on Chrome/Internet Explorer (How Do I Clear My Browser's Cache?)
  2. Try an alternative browser
  3. Check your internet providers status
  4. Check the status of Clio
  5. Log into the web browser on your mobile device through Data (How do I Access My Account Through the Web App on My Mobile Phone?)
  6. If you take the above steps and the site works as expected on your mobile data, then you will need to contact your internet provider for possible outages

 

 

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