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Launcher Icon is Blue and Nothing Happens When Clicked

Issue:

  • Clio Launcher is no longer working
  • Clicking on the Launcher button does not open up document

Environment:

  • Clio Manage

Additional Information:

You may try running the launcher from an Incognito window (Google Chrome) or Private browsing window (other browsers) within the browser to reboot the info.

Cause:

Clio Launcher may not currently be running on your computer, or it may need to be updated. The action may also be blocked by your computer's firewall.

Resolution:

  1. Search for Clio Launcher in your computer (search the phrase 'Clio Launcher' in your Local C Drive) and remove any files with Clio Launcher in their name and reinstall Clio Launcher using one of these links:  
  2. Disable your VPN, if you have one running on your computer.
  3. Ensure that Clio Launcher is running (you can check in the System Tray on a PC or the Menu Bar on a Mac)
  4. If it is not running, open it from your computer
  5. If the issue persists, manually update the Clio Launcher, using the steps detailed here
  6. Add clio.com to your list of whitelisted domains in your Firewall (instructions vary for each firewall program)
  7. Contact Clio Support.
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