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G Suite Administrators - Users Unable to Locate the Add-on

Issue:

  • Your users have requested access to the Clio for Gmail Add-on within your domain but they are unable to locate the add-on or add it to their Gmail Account.

Environment:

  • Clio Web App
  • Gmail

Additional Information:

n/a

Cause:

Users are unable to install the Clio for Gmail Add-on due to restrictions on their GSuite Domain.

Resolution:

  1. Review the process for enabling add-ons within your domain:  https://support.google.com/a/answer/172482?hl=en
  2. Add the Clio for Gmail add-on from the marketplace.
  3. If it is required to disable the add-on for a set of users within your domain, follow these instructions:  https://support.google.com/a/answer/172931?hl=en&ref_topic=1056395  
  4. If it is required to manage which add-ons are added to a user’s Gmail account, GSuite Admin instructions are here:  https://support.google.com/a/answer/6089179?hl=en 

 

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