Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
If you are looking for support articles on our enhanced client portal, Clio for Clients, access them
here.
Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.
Issue: Cannot Add Time from Documents in Clio Connect
Issue:
- 500 Error when clicking Add Time to Documents as a Co-counsel in Clio Connect
Environment:
Additional Information:
n/a
Cause:
Not yet diagnosed
Workaround:
- Go to the main Matters tab at the top
- Open the Matter you want to add time for
- Click into the Time Entries sub tab
- Click the green Add button
