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"To" and "From" Columns Populating with Wrong Names when using Clio for Gmail Google Chrome Extension

Issue:

  • When filing emails using the Clio for Gmail Google Chrome extension in the new Gmail experience, the communication logs transfer over with inaccurate "to" and/or "from" fields

Environment:

  • Clio Web App

Additional Information:

For more information on MailDrop, please visit here.

Cause:

The Google Chrome extension was not built for the new Gmail experience and therefore some issues arrive.

Resolution:

  1. Log emails to Matters using MailDrop

 

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