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I Just Made an Online Payment. How Do I Check If a Payment Went Through

Objective:

  • Just made a payment on a bill; how can I check if it went through?
  • How can I check if my online payment on a bill was successful?

Environment:

  • Clio Web App

Additional Information:

Upon paying a bill, the processing time for LawPay is two business days. The payment will be "Authorized" upon payment and "Successful" upon completion.

Procedure:

Please keep in mind that it takes two business days for a transaction to go from Pending/Authorized to Completed. 

In order to confirm a payment, please contact LawPay directly at 1-800-459-5798 for Clio does not have access to payment information.

However, if you'd like to contact Support at 1-888-858-2546 extension 2, we can certainly conference LawPay in to check if the payment went through.  

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