How to Reactivate a User in Clio Grow

Objective:

• Re-add a user to the account

Environment:

• Clio Grow

Additional Information:

• If attempting to reactivate the account (sole user), then please contact Customer Support.

Procedure:

1. Go to Settings
2. Click on the Account tab
3. Click Reactivate next to the user’s name
4. A pop-up is displayed
   1. If you have an available license, click Re-activate user.
   2. If you have no available licenses, payment information for the new license is displayed. Click Re-activate to process the payment.

*Former Lexicata users may have to contact Clio Support at 1-888-858-2546 x2, via the Live Chat function in Clio or at support@clio.com in order to add additional licenses.