Learn from the best and brightest in legal, technology, and beyond! Join us at the 2019 Clio Cloud Conference — San Diego | October 21-22, 2019.

Clio Connect User Not Receiving Shared Resources


  • Why is my client not getting the Bill that I share? 


  • Clio Web App

Additional Information:


The email address that you've entered for their Contact in Clio is incorrect


Their email system is blocking the emails


  1. Locate the Contact
  2. Click Edit
  3. Update the Primary Email Address 
  4. Click Update Person or Update Company
  5. Reshare resources via Clio Connect


Have the recipient "whitelist" Clio emails, then reshare the resources

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality