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"This action is not supported... Multiple Accounts" Error when Signing Into Clio's Gmail Add On

Issue:

  • "This action is not supported while logged into multiple accounts in the same domain or multiple consumer accounts. Please log out and try again."

Environment:

  • Clio Web App
  • Gmail

Additional Information:

Ensure Clio for Gmail Chrome Extension and the Clio for Gmail Add On are completely removed from your Clio Account. To check this, go to Settings > Apps > and click "Delete" under the application names if they appear.

Cause:

If you were using the Clio for Gmail Chrome Extension, Google will not allow you to authenticate or "Allow Access" to your Clio Account.

Resolution:

  1. Ensure you have completely uninstalled the Chrome extension
    • For more information on how to do this, please visit here.
  2. Clear your browser's cache.
  3. Log back into both Gmail and Clio
  4. Install/Reinstall the Gmail Add On if it was uninstalled
  5. Follow the steps to connect the Add On to Clio
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