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"This action is not supported... Multiple Accounts" Error when Signing Into Clio's Gmail Add On

Issue:

  • "This action is not supported while logged into multiple accounts in the same domain or multiple consumer accounts. Please log out and try again."

Environment:

  • Clio Web App
  • Gmail

Additional Information:

Two possible causes:

  1. You are logged in to multiple Google accounts
  2. You still have the Gmail Chrome Extension installed in Google Chrome

Ensure Clio for Gmail Chrome Extension and the Clio for Gmail Add On are completely removed from your Clio Account. To check this, go to Settings > Apps > and click "Delete" under the application names if they appear.

Cause:

If you were using the Clio for Gmail Chrome Extension, Google will not allow you to authenticate or "Allow Access" to your Clio Account.

Resolution 1:

  1. Log out of all of your Google/Gmail accounts
  2. Log back into only one account
  3. Try using the Gmail Add On one more time

Resolution 2:

  1. Ensure you have completely uninstalled the Chrome extension
    • For more information on how to do this, please visit here.
  2. Clear your browser's cache.
  3. Log back into both Gmail and Clio
  4. Install/Reinstall the Gmail Add On if it was uninstalled
  5. Follow the steps to connect the Add On to Clio
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