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Error: 'This Action is Not Supported...Multiple Accounts' When Signing Into Clio's Gmail Add On

Issue:

  • "This action is not supported while logged into multiple accounts in the same domain or multiple consumer accounts. Please log out and try again."

Environment:

  • Clio Manage
  • Gmail

Additional Information:

  • If you were using the Clio for Gmail Chrome Extension, Google will not allow you to authenticate or "Allow Access" to your Clio Account.

Cause:

  • Two possible causes:
      1. You are logged in to multiple Google accounts
      2. You still have the Gmail Chrome Extension installed in Google Chrome
          • Ensure Clio for Gmail Chrome Extension and the Clio for Gmail Add On are completely removed from your Clio Account. To check this, go to Settings > Apps and click Delete under the application names, if they appear.

Resolution 1:

  1. Log out of all of your Google/Gmail accounts
  2. Log back into only one account
  3. Try using the Gmail Add On one more time

Resolution 2:

  1. Ensure you have completely uninstalled the Chrome extension
    • For more information on how to do this, please visit here.
  2. Clear your browser's cache.
  3. Log back into both Gmail and Clio
  4. Install/Reinstall the Gmail Add On if it was uninstalled
  5. Follow the steps to connect the Add On to Clio

 

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