Error: 'This Action is Not Supported...Multiple Accounts' When Signing Into Clio's Gmail Add On

Issue:

• "This action is not supported while logged into multiple accounts in the same domain or multiple consumer accounts. Please log out and try again."

Environment:

• Clio Manage
• Gmail

Additional Information:

• If you were using the Clio for Gmail Chrome Extension, Google will not allow you to authenticate or "Allow Access" to your Clio Account.

Cause:

• Two possible causes:
  1. 1. You are logged in to multiple Google accounts
     2. You still have the Gmail Chrome Extension installed in Google Chrome
        • Ensure Clio for Gmail Chrome Extension and the Clio for Gmail Add On are completely removed from your Clio Account. To check this, go to Settings > Apps and click Delete under the application names, if they appear.

Resolution 1:

1. Log out of all of your Google/Gmail accounts
2. Log back into only one account
3. Try using the Gmail Add On one more time

Resolution 2:

1. Ensure you have completely uninstalled the Chrome extension
   • For more information on how to do this, please visit here.
2. Clear your browser's cache.
3. Log back into both Gmail and Clio
4. Install/Reinstall the Gmail Add On if it was uninstalled
5. Follow the steps to connect the Add On to Clio