- "We could not find the matter you selected. Please try another" error when attempting to file a thread using Gmail Add In after new emails have been added for some accounts
- Clio Web App
Not yet diagnosed
This error occasionally appears as a result of the user pressing enter immediately after searching for the Matter. Instead, when searching for the Matter, wait until the list of results loads and then use the arrow key to select the relevant Matter before pressing Enter or use your mouse to select.
If the above workflow doesn't solve the issue, before filing, remove the Matter then re-enter the Matter in the Add-In, then file the Thread.