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Issue: Could Not Find Matter when Filing Threads Using Gmail Add In

Issue:

  • "We could not find the matter you selected. Please try another" error when attempting to file a thread using Gmail Add In after new emails have been added for some accounts

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

Not yet diagnosed

Workaround:

This error occasionally appears as a result of the user pressing enter immediately after searching for the Matter. Instead, when searching for the Matter, wait until the list of results loads and then use the arrow key to select the relevant Matter before pressing Enter or use your mouse to select.

If the above workflow doesn't solve the issue, before filing, remove the Matter then re-enter the Matter in the Add-In, then file the Thread. 

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