[Client Matter Number] Does Not Appear as an Option When Editing Matter Numbering Settings

Issue:

• "Matter Number (Per Client)" is not an option in the "Customize with additional fields:" drop-down menu in the Settings > Firm Preferences > Matter Number screen.

Environment:

• Clio Manage

Additional Information:

n/a

Cause:

"Matter Number (Per Client)" will not appear as an option if "Matter Number" is currently selected in the "Insert separators or type your own below" box. 

Resolution:

1. Click x beside [Matter Number]
2. Click the Customize with Additional Fields drop down menu
3. Select Matter Number (Per Client)