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Error: "Content not Available" Error When Filing an Email Using the Gmail Add-In

Issue:

  • Clio for Gmail Add-In does not display when viewing some Automated response emails

Environment:

  • Clio Manage
  • Gmail

Additional Information:

n/a

Cause:

The Gmail add in only files messages that are specifically of the email type. Some of the messages that appear in the Gmail inbox, including a number of automated response messages, are not of the email type. If this is the case, the Gmail Add-In will not be able to file the message.

This can also be an authentication issue.

Resolution:

  • Forward the message to yourself so it is formatted as an email
  • This can also be an authentication issue, if that is the case, log out of the extension and log back in.

 

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