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Issue: Invalid Email Address Error When Trying to Share Resources with Clio Connect User


  • "Error: The following contact has an invalid email address: <email>" error when recipient has two enabled Clio Connect users associated to the same full account


  • Clio Web App

Additional Information:

For information on How to Fix Multiple Contacts with the Same Email Address, click here.


Not yet diagnosed


Contact Clio Support and request that support manually disable one of the two Clio Connect users associated to that email address.


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