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Issue: Invalid Email Address Error When Trying to Share Resources with Clio Connect User

Issue:

  • "Error: The following contact has an invalid email address: <email>" error when recipient has two enabled Clio Connect users associated to the same full account

Environment:

  • Clio Web App

Additional Information:

For information on How to Fix Multiple Contacts with the Same Email Address, click here.

Cause:

Not yet diagnosed

Workaround:

Contact Clio Support and request that support manually disable one of the two Clio Connect users associated to that email address.

 

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