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Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
If you are looking for support articles on our enhanced client portal, Clio for Clients, access them here.
Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

Issue: Invalid Email Address Error When Trying to Share Resources with Clio Connect User

Issue:

  • "Error: The following contact has an invalid email address: <email>" error when recipient has two enabled Clio Connect users associated to the same full account

Environment:

  • Clio Manage
  • Clio Connect

Additional Information:

For information on How to Fix Multiple Contacts with the Same Email Address, click here.

This error can also be an indication there is an issue with the email domain associated with the Clio Connect User's email address.

Cause:

Not yet diagnosed

Workaround:

Contact Clio Support and request that support manually disable one of the two Clio Connect users associated to that email address.

 

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