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Why Did I Get Billed Twice in the Same Month by Clio?

Objective:

  • Subscription charge twice 
  • Clio processing payments twice

Environment:

  • Clio Manage

Additional Information:

  • n/a

Answer:

  • Clio processes credit cards on a 30-day billing cycle - which will result in 12 "monthly" subscription charges per year. Note that if there are more than 30 days in a month, there is the possibility that a charge could be applied twice in the same calendar month. 

For example: 

If you're Billed on Jan 1st, you're next Billing date with be Jan 31st. 

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