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Can I Stop A Client From Paying A Bill Shared Via Clio Payments?

Objective:

  • To learn how to prevent a client from paying a bill shared via Clio Payments
  • To understand if a client can pay a voided bill

Environment:

  • Clio Web App

Additional Information:

Instructions on how to void a bill can be found here.

Answer:

Yes, it's possible to stop a client from paying a bill.

To do so, please void the bill per the instructions listed above. If the invoice is voided, when the client clicks on the Pay Bill button embedded in the email that they receive from Clio, they will see the error message, "This bill has been voided, please contact the law firm to request a newer version.

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