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Error Message "Cannot Map Clio Trust Account to LawPay Operating Account"

Issue:

  • Error Message when trying to link Clio Trust Account to LawPay Account in Clio Payments.

Environment:

  • Clio Manage

Additional Information:

Cause:

  • The Trust account in LawPay has been incorrectly set up as an Operating account.

Resolution:

Call LawPay at 1-800-459-5798 and ask them to update the account type. Once it has been changed, it can take up to 24 hours for the change to reflect on Clio's end.

Or

It may be necessary to disconnect the LawPay account from Clio to resolve this issue. Please contact Clio Support by phone for further assistance.

 

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