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Error Message "Cannot Map Clio Trust Account to LawPay Operating Account"

Issue:

  • Error Message when trying to link Clio Trust Account to LawPay Account in Clio Payments.

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

  • The Trust account in LawPay has been incorrectly set up as an Operating account.

Resolution:

Call LawPay at 1-800-459-5798 and ask them to update the account type. Once it has been changed, it can take up to 24 hours for the change to reflect on Clio's end.

 

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