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What Does Voiding a Payment through Clio Payments do?

Objective:

  • What does voiding a payment through Clio Payments do?
  • What happens to the money when a Payment is Voided through Clio Payments?

Environment:

  • Clio Manage

Additional Information:

  • Once a Payment has been completed you will no longer be able to “Void” it and it will have to be refunded in stead.
  • For steps on Voiding a credit Payment click here
  • For steps on Refunding a credit Payment click here
  • If a Clio Payment is in a Authorized but not Completed state it can be Voided and LawPay will not charge a service fee
  • If a Clio Payment is Completed and a Refund is necessary, the service fee from LawPay will not be refunded
  • For reference: here

Answer:

It stops the payment from being processed. No refund is required as the Payment was never processed.

 

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