Introducing The Law Community, the online community just for Clio customers. Sign up now.

What Does Voiding a Payment through Clio Payments do?


  • What does voiding a payment through Clio Payments do?
  • What happens to the money when a Payment is Voided through Clio Payments?


  • Clio Manage

Additional Information:

  • Once a Payment has been completed you will no longer be able to “Void” it and it will have to be refunded in stead.
  • For steps on Voiding a credit Payment click here
  • For steps on Refunding a credit Payment click here
  • If a Clio Payment is in a Authorized but not Completed state it can be Voided and LawPay will not charge a service fee
  • If a Clio Payment is Completed and a Refund is necessary, the service fee from LawPay will not be refunded
  • For reference: here


It stops the payment from being processed. No refund is required as the Payment was never processed.


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality