Issue:
- Error 500 occurs when trying to Edit a PDF Document Template
Environment:
- Clio Grow
- Lexicata
Additional Information:
n/a
Cause:
There are several potential causes, such as:
- The Document name is not unique to other templates
- You are using an unsupported file type. Only (PDF & Word) are supported file types
- The "X" or back button was selected instead of the "Continue" button before saving the Document Template
Resolution:
If the cause is the Document Name not being unique:
- Locate the Document Template with the same file name
- Rename said Document Template
- Archive said Document Template
- Create a new duplicate from original Document (with a new Template name)
If the cause is an unsupported file type:
- Recreate the Template using either a PDF or a Word Document
If the cause is exiting the Document incorrectly:
- Recreate the Template