Introducing The Law Community, the online community just for Clio customers. Sign up now.

Error 500 "An Error Occurred, the Page is Unavailable" when Trying to Edit a PDF Document Template

Issue:

  • Error 500 occurs when trying to Edit a PDF Document Template

Environment:

  • Clio Grow
  • Lexicata 

Additional Information:

n/a

Cause:

There are several potential causes, such as:

  • The Document name is not unique to other templates
  • You are using an unsupported file type. Only (PDF & Word) are supported file types
  • The "X" or back button was selected instead of the "Continue" button before saving the Document Template

 

Resolution:

If the cause is the Document Name not being unique:

  1. Locate the Document Template with the same file name
  2. Rename said Document Template
  3. Archive said Document Template
  4. Create a new duplicate from original Document (with a new Template name)

If the cause is an unsupported file type:

  • Recreate the Template using either a PDF or a Word Document

If the cause is exiting the Document incorrectly:

  • Recreate the Template

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality