Error 500 "An Error Occurred, the Page is Unavailable" when Trying to Edit a PDF Document Template

Issue:

• Error 500 occurs when trying to Edit a PDF Document Template

Environment:

• Clio Grow
• Lexicata 

Additional Information:

n/a

Cause:

There are several potential causes, such as:

• The Document name is not unique to other templates
• You are using an unsupported file type. Only (PDF & Word) are supported file types
• The "X" or back button was selected instead of the "Continue" button before saving the Document Template

Resolution:

If the cause is the Document Name not being unique:

1. Locate the Document Template with the same file name
2. Rename said Document Template
3. Archive said Document Template
4. Create a new duplicate from original Document (with a new Template name)

If the cause is an unsupported file type:

• Recreate the Template using either a PDF or a Word Document

If the cause is exiting the Document incorrectly:

• Recreate the Template