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Can you Retry a Failed Payment Plan Payment

Objective:

  • How can I Re-run a failed payment
  • Can I retry a failed payment from a payment plan
  • how to retry failed payment

Environment:

  • Clio Manage
  • LawPay

Additional Information:

Answer:

Within LawPay's website 

  1. Go to Transactions 
  2. Click on Failed
  3. Click on Retry

Alternatively, you can try to Edit a the Payment Plan for the next day on the calendar to attempt to process a payment. Please note that this will change the Payment Plan date for future charges. If you wish to have the Payment Plan return to the original date, you will need to Edit the Payment Plan after the charge has been completed.

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