Issue:
- Exporting Matter data to Clio from Lexicata
- Error 401 when exporting a case to Clio Manage
- Error 400 when exporting a case to Clio Manage
- Error 422 when exporting a matter to Clio Manage
- We're sorry, this matter is unable to be exported at this time. Clio Manage responded with ClioClient::BadRequest
Environment:
- Clio Grow
- Clio Manage
Additional Information:
Cannot Export Matter from Clio Grow/Lexicata
Cause:
One cause for this error is if custom fields have changed and you haven't synced them between Clio Manage and Clio Grow.
Resolution:
First, try disconnecting and reconnecting the sync between Clio Grow and Clio Manage. To do so:
- In Clio Grow, Click Settings
- Click Integrations
- Click Disconnect next to the Clio integration
- Click Integrations again
- Click Connect next to the Clio integration
- Click Allow Access
Then, re-sync your custom fields. To do so:
- In Clio Grow, Click Settings
- Click Custom Fields
- Click Sync Clio Manage Custom Fields