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An invalid argument was supplied: Custom rate for the given user/group already exists

Issue:

  • Unable to apply a Custom Matter Rate

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

The Rate is assigned to the Matter. The user that is assigning the Rate does not have the Billing Permission to view the Rate. 

Resolution:

Ask an administrator to update your Billing Rate Permission, so you can view the Rate assigned. Ask an administrator to complete the following steps: 

  1. Navigate to Settings
  2. Click on Manage Users
  3. Click to Edit under the User profile
  4. Select either AllLimited, or None within the Billing Rate Visibility field
  5. Click to Save New Information
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