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Error: An Invalid Argument Was Supplied: Custom Rate For the Given User/Group Already Exists

Issue:

  • Unable to apply a Custom Matter Rate

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

  • The Rate is assigned to the Matter. The user that is assigning the Rate does not have the Billing Permission to view the Rate. 
    OR
  • Browser Caching Issue

Resolution:

Ask an administrator to update your Billing Rate Permission, so you can view the Rate assigned.

Ask an administrator to complete the following steps: 

  1. Navigate to Settings
  2. Click on Manage Users
  3. Click to Edit under the User profile
  4. Select either AllLimited, or None within the Billing Rate Visibility field
  5. Click to Save New Information

If the above steps do not resolve, Open Your Browser in Incognito/Private Browsing Mode.

If you are able to successfully change the rate assigned to the Matter in incognito, it may be a caching issue. The next step would be to clear the cache in your browser. For steps on how to do this, click here.

 

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