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Error: "This Email is not Logged to Clio. Required Contact not Created. Try Again"

Issue:

  • Unable to file emails to Clio from Gmail
  • Error when filing messages using the Clio Plug-in for Gmail

Environment:

  • Clio Manage
  • Gmail

Additional Information:

  • n/a

Cause:

  • The email on the email thread does not exist in Clio. 

Resolution:

  • Either add the email address to the Contact that you're filing the email to, or Create a new Contact in Clio with the email associated. If the issue persists, contact Clio Support
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