Issue:
- Unable to file emails to Clio from Gmail
- Error when filing messages using the Clio Plug-in for Gmail
Environment:
- Clio Manage
- Gmail
Additional Information:
- n/a
Cause:
- The email on the email thread does not exist in Clio.
Resolution:
- Either add the email address to the Contact that you're filing the email to, or Create a new Contact in Clio with the email associated. If the issue persists, contact Clio Support.