Error: "This Email is not Logged to Clio. Required Contact not Created. Try Again"

Issue:

• Unable to file emails to Clio from Gmail
• Error when filing messages using the Clio Plug-in for Gmail

Environment:

• Clio Manage
• Gmail

Additional Information:

• n/a

Cause:

• The email on the email thread does not exist in Clio. 

Resolution:

• Either add the email address to the Contact that you're filing the email to, or Create a new Contact in Clio with the email associated. If the issue persists, contact Clio Support.