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Issue: Logo Image in Letterhead Does not Display on Documents in Clio Grow


  • Why is there a black box in place of the logo?


  • Clio Grow

Additional Information:

  • N/A


  • It is optimized in a format not compatible with Clio Grow as Clio Grow is optimized for .png and .jpg image formats.
  • It's not cropped properly
  • It has area space around it 


  1. Confirm that its a .png or a .jpg image.
  2. Remove the logo 
  3. Re-upload it but make sure it is cropped and has no area space around it.
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