Collect eCheck and card payments directly through Clio. Find out how.

Issue: Logo Image in Letterhead Does not Display on Documents in Clio Grow

Questions:

  • Why is there a black box in place of the logo?

Environment:

  • Clio Grow

Additional Information:

  • N/A

Cause:

  • It is optimized in a format not compatible with Clio Grow as Clio Grow is optimized for .png and .jpg image formats.
  • It's not cropped properly
  • It has area space around it 

Procedure:

  1. Confirm that its a .png or a .jpg image.
  2. Remove the logo 
  3. Re-upload it but make sure it is cropped and has no area space around it.
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality