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How do I get Support Codes in Clio Grow

Objective:

  • Find my Support Code in Clio Grow
  • Confirm with Clio Support that I'm a legitimate Clio user
  • Confirm that you are speaking with Clio Support
  • Generate a Support Token to verify identity with Clio Support team
  • Generate a Support Code to interact with Clio Support team

Environment:

  • Clio Grow

Additional Information:

Clio Grow Support codes are 8 digit codes that provide enhanced security. This is one of many advanced security measures that we employ to ensure that our customer's account information remains secure. There are two elements to Grow Support Codes: User Tokens and Support Tokens.

User Tokens allow Clio Support to verify with a high degree of certainty the identity of our Users.

Support Tokens are available, optionally, for Clio users to verify that they are speaking with a Clio Grow Support representative.

Please note, for security purposes, Support Codes will expire after 1 hour.

Procedure:

  1. In the bottom-left corner of Clio Grow, click on your initials
  2. In the pop-up menu that appears, click 'Get Support Codes'
  3. Support Code pop-up will be displayed showing both User Token and Support Token
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