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Why Can't I Sign Into Clio at eu.app.clio.com on Google Chrome?

Issue:

  • Blank sign-in page
  • White screen when trying to get to login page 
  • Can't sign in, even after cache clear
  • Login page is blank on Chrome
  • Can only sign in with Internet Explorer

Environment:

  • Clio Manage
  • Google Chrome

Additional Information:

  • n/a

Cause:

  • The AdBlock extension is blocking the Clio log in fields

Resolution:

  1. Whitelist Clio: to always allow information to show on the site you're currently visiting (eu.app.clio.com)
    1. Click the AdBlock button, select Don't run on pages on this site and
    2. Click Exclude. AdBlock will not block ads on any page in any tab on the current site, but will still block them on other sites.
    3. To start blocking ads on that site again: click the AdBlock button and select Enable AdBlock on this page.
  2. Disable the AdBlock extension
    1. Open the Google Chrome browser.
    2. Click the Customize and control Google Chrome Chrome menu icon. icon in the upper-right corner of the browser window.
    3. In the drop-down menu that appears, select More tools, and then Extensions.
    4. In the Extensions tab, find the extension that you want to disable.
    5. To disable the extension, uncheck the toggle (blue if enabled, grey when disabled)

 

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