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"Content not available for this message" Error When Filing Emails Using Gmail Add-On

Issue:

  • "Something went wrong when executing the Add-on"

Environment:

  • Gmail Add-on
  • Gmail

Additional Information:

Some emails cannot be filed with the Gmail add-in. As this is related to a known Google issue we are unable to resolve this issue at this time. 

Cause:

This is a known Google issue involving Add-Ons in Gmail (see here).

Google identifies some emails that it believes are suspicious. When an email is deemed suspicious, Google prevents all Add-Ons from completing actions using it. 

Workaround:

  • Forward the email to yourself, then file the forwarded email (since your email address is the sender, Google deems it to be not suspicious)
  • Use Clio's Maildrop feature (see here)
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