Issue:
- "Something went wrong when executing the Add-on"
Environment:
- Gmail Add-on
- Gmail
Additional Information:
Some emails cannot be filed with the Gmail add-in. As this is related to a known Google issue we are unable to resolve this issue at this time.
Cause:
This is a known Google issue involving Add-Ons in Gmail (see here).
Google identifies some emails that it believes are suspicious. When an email is deemed suspicious, Google prevents all Add-Ons from completing actions using it.
Workaround:
- Forward the email to yourself, then file the forwarded email (since your email address is the sender, Google deems it to be not suspicious)
- Use Clio's Maildrop feature (see here)