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Unable to Open XLSX Document With Excel 2008 Version

Issue:

  • Error when opening xlsx document

Environment:

  • Clio Manage
  • Excel

Additional Information:

  • The difference between an xls and xlsx document is:
      • xls - Older (pre-2007)
      • xlsx - Newer (2007 and on)

Cause:

  • The 2008 Excel Version does not fully support xlsx documents. 

Resolution:

  1. Update Excel Version
  2. Try downloading document as xls document

 

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