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Issue: "Successfully Saved Time Entry, but There Was a Problem Saving the Line Item. Please Try Again." Error When Creating Line Item on Bill

Issue:

  • Line Items submitted with a nil Rate create Time Entries, but do not create Line Item
  • Line Items submitted with a discount that is on the line item and larger than the amount will cause this error

Environment:

  • Clio Manage

Additional Information:

n/a 

Cause:

When a Line Item has no Rate specified (e.g. the box is empty) Clio will create a Time Entry, but will not add a Line Item to the Bill.

 

Workaround:

  • Always specify a Rate when creating Line Items.
  • Enter the discount on the invoice rather than the Line Item (Time Entry/Expense entry) if the discount is larger than the single Entry.

 

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