Introducing The Law Community, the online community just for Clio customers. Sign up now.

Links to Online Payments do not Load as Expected


  • Bill online link page becomes broken when Clio account
  • Unusual code-like text on Bill Payment screen, e.g.
    • <: creditCardPayment.bill.balance | currency : creditCardPayment.bill.currencySymbol :>
    • <: creditCardPayment.bill.balanceRemaining() | currency : creditCardPayment.bill.currencySymbol :>


  • Clio Manage

Additional Information:

Example of what this looks like: 




This occurs when an account's Country is not defined.



Set your firm's Country:

  1. Click on Settings
  2. Click on Account and Payment Info
  3. Verify that your Country in your Address is correct
  4. Click Save new information


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality