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Links to Online Payments do not Load as Expected

Issue:

  • Bill online link page becomes broken when Clio account
  • Unusual code-like text on Bill Payment screen, e.g.
    • <: creditCardPayment.bill.balance | currency : creditCardPayment.bill.currencySymbol :>
    • <: creditCardPayment.bill.balanceRemaining() | currency : creditCardPayment.bill.currencySymbol :>

Environment:

  • Clio Manage

Additional Information:

Example of what this looks like: 

Screen_Shot_2018-12-17_at_4.55.31_PM.png

 

Cause:

This occurs when an account's Country is not defined.

 

Solution:

Set your firm's Country:

  1. Click on Settings
  2. Click on Account and Payment Info
  3. Verify that your Country in your Address is correct
  4. Click Save new information

 

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