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Clio Payments Pay Bill Button Redirects to Broken Payment Form

Issue:

  • Pay Bill link redirects to broken payment form
  • Credit Card payment window broken, displays webpage code
  • Pay Online link opens a broken form

Environment:

  • Clio Manage

Additional Information:

  • Clio does not support Internet Explorer. Click here to view a list of supported browsers.

Cause:

User shares a bill via email and the client opens the Pay Bill link in Internet Explorer.

Resolution:

  1. Client can right click on the Pay Bill link and select Copy Link Address
  2. Open a supported browser (Chrome, Firefox, Microsoft Edge, Safari) 
  3. Paste the copied link into the address bar and hit Enter
  4. Alternatively: The Client can change their default browser to one of the supported browsers.

 

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