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Clio Payments Pay Bill Button Redirects to Broken Payment Form


  • Pay Bill link redirects to broken payment form
  • Credit Card payment window broken, displays webpage code
  • Pay Online link opens a broken form


  • Clio Manage

Additional Information:

  • Clio does not support Internet Explorer. Click here to view a list of supported browsers.


User shares a bill via email and the client opens the Pay Bill link in Internet Explorer.


  1. Client can right click on the Pay Bill link and select Copy Link Address
  2. Open a supported browser (Chrome, Firefox, Microsoft Edge, Safari) 
  3. Paste the copied link into the address bar and hit Enter
  4. Alternatively: The Client can change their default browser to one of the supported browsers.


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