Objective:

• Customize the conversion rate in Clio Grow
• Change how the conversion rate is calculated in Clio Grow
• Exclude matter statuses from conversion rate

Environment:

• Clio Grow

Additional Information:

Conversion rates are displayed in the reporting tool which is only accessible to users with Admin permissions on the account.

Answer:

Not for the time being. The conversion rate is calculated by dividing the number of hired matters by the total number of matters added during that timeframe.