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How Do I Handle Duplicate Bill Payments Caused by Conflicting Syncs in QuickBooks Online?

Objective:

  • Reconcile payments entered twice into QuickBooks Online due to conflicting syncs (i.e. Clio sync & bank account sync)

Environment:

  • Clio Manage
  • QuickBooks Online

Additional Information:

  • QuickBooks Online does not recognize and merge duplicate entries. 

Answer:

Choose one of the synced payments and apply it to the synced bill. Delete the other synced payment(s) from QuickBooks Online. 

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