Introducing The Law Community, the online community just for Clio customers. Sign up now.

Clio Payment Confirmation Email to the Firm Shows [Unknown] Text Beside Logo

Issue:

  • Large [Unknown] text at the top of Payment emails

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

Your Firm name hasn't been included in Clio

Resolution:

  1. Navigate to Settings in the navigation bar
  2. Click Account and Payment Info
  3. Update the name in the Firm name field
  4. Scroll to the bottom of the page
  5. Click Save New Information

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality