Passes to the Clio Cloud Conference are $99. Invest in your firm's success today.

Why is my Contact Sync Continuously Loading And Not Completing?

Objective:

  • Spinning circle for the Contacts sync
  • Google Contacts Sync
  • Office 365 Contacts Sync

Environment:

  • Clio Manage

Additional Information:

If the sync is running correctly, the icon should appear. This does not indicate that the sync is still incomplete, but rather, that the sync is actively running.

Answer:

This indicates that your Contacts are actively syncing with your external program. If you create or modify a Contact in either program, then the changes should sync over to the other program momentarily. However, deleting a contact in Office 365 will not delete the contact in Clio. 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality